Seller guidelines

Uploading Your Own Content to an electronic Gift Card or Other Electronic Message


Q: What should I upload?

A: You should upload photos you took, a picture you painted, images you created, sound or videos you recorded, or your business’s logo etc., as long as you have the appropriate intellectual property rights to the Content and you are comfortable that your recipients will not find your Content offensive. Almost all works are protected by copyright or other intellectual property rights, even if they are accessible on the internet. Therefore, you should assume that you need to obtain permission to use any material that you did not create, including material downloaded from the internet.

Q: What shouldn’t I upload?

A: In general, follow community standards of common sense and good taste. Do not upload:
Images, audio, video or text to which you do not own the intellectual property rights, for example:
Any names or images of other persons without their permission, including celebrities.
Any names, trademarks or logos of companies, sports teams, colleges/universities, clubs, or organizations unless you are authorized to use them.
Obscene or otherwise offensive images or Content, including Content that depicts violence, illegally exploits images or likenesses of minors, or is hateful towards an individual or group of people.
Any other material that is generally offensive or in bad taste, as determined by Renesent.
Note: This should NOT be construed as an exhaustive list of prohibited material but rather as general guidelines. Renesent will determine, in its sole and absolute discretion, whether your materials and Content are in compliance with these Guidelines.

Q: What if I upload Content that violates these Guidelines?

A: We may take any action we deem appropriate, including cancelling your order. If your order is cancelled, you will receive a notification and a refund if you have already been charged.

Q: How do I upload Content?

A: Please follow the instructions provided while using the Service.

Uploading means sending a copy of the Content over your internet connection from your computer or other device to Renesent. You will still have a copy on your computer or device.

Q: What if I receive an inappropriate Gift Card or Message?

A: If you feel that the Content you received is illegal, offensive, pornographic, an infringement of any intellectual property rights, or otherwise violates Renesent's guidelines, please contact Renesent customer service and explain the nature of the offense.

Q: Who owns the images I upload?

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